Business Courses

Courses & Programs

Business courses

These courses are designed to provide students with the vocational education and training necessary to gain basic knowledge and skills common across all business roles. Our Business courses aim to give you skills in communication, teamwork, use of business technology, processing of financial documents and information handling.
Units of competency encompass skills and knowledge for effective communication, sound teamwork, competent use of business technology, accurate processing of financial documents and efficient information handling. These courses deliver foundation knowledge and skills required to enter employment as a clerical or administrative worker across many industries.   

Career opportunities:

• Bookkeeper
• Office Manager
• Administration officer
• Call Centre operator
• Receptionist
• Administration assistant
• Clerical assistant
• Office assistant

Certificate II in Business (BSB20107)
Overview
The Certificate II in Business aims to provide training for students to gain the necessary skills for employment in customer service or office administration in a business environment. This level would suit those with some previous skills in this area.
Subjects
This course comprises of 12 Units:
BSBOHS201A           Participate in OHS Processes
BSBCMN201A          Communicate in the Workplace
BSBCUS201A           Deliver a service to customers
BSBIND201A            Work effectively in a business environment
BSBINM201A           Process and maintain workplace Information
BSBINM202A           Handle Mail
BSBINN201A            Contribute to Workplace Innovation
BSBITU201A             Produce simple word processed documents
BSBITU202A             Create and use spreadsheets
BSBWOR202A          Organise and complete daily work activities
BSBWOR203A          Work effectively with others
BSBWOR204A          Use business Technology

Certificate II in Customer Contact (BSB20207)*
Overview
This qualification prepares you to work as a Customer Service Representative in areas such as retail outlets and in sales or call centres. As a Customer Service Representative you can expect to be:

• Providing advise to customers on products or services;
• Assisting with a complaint;
• Using multiple technologies such as telephony, Internet and intranet services;
• Working as part of a team; and
• Communicating effectively with customers.

This course will enable you to confidently apply for this type of employment.

To complete the course you will be required to complete 10 units, which have been group into two broad areas:

BSBCCO301A           Use Multiple Information Systems
BSBIND101A            Work Effectively in a Contact Centre Environment
BSBCMM201A          Communicate in the Workplace
BSBITU101A             Operate a Personal Computer
BSBOHS201A           Participate in OHS processes
BSBWOR301A          Organise personal work priorities and development

BSBCCO201A           Action Customer Contact
BSBCUS301A           Deliver and monitor a service to customers
BSBCMM301A          Process Customer Complaints
BSBPRO301A           Recommend Products and Services

*This is a free course for unemployed, for further details visit the website www.productivityplaces.deewr.gov.au (some conditions apply)

Certificate III in Business (BSB30107)
Overview
The Certificate III in Business aims to provide students with a higher level in training with emphasis on communication, documentation and reporting. This course assists anyone wishing to find employment in business administration or customer service environments, as well as business owners themselves.
Subjects
This Course comprises of 12 units:

BSBOHS201A Participate in OHS processes
BSBADM331A Maintain business resources
BSBCUS301A Deliver and monitor a service to customers
BSBDIV301A Work effectively with diversity
BSBFIA301A Maintain financial records
BSBINN301A Promote innovation in a team environment
BSBPRO301A Recommend products and services
BSBWOR301A Organise personal work priorities and development

Students are to complete only 4 of the following units:

BSBINM302A Utilise a knowledge management system
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents

Certificate III in Customer Contact (BSB30207)*
Overview
This qualification prepares you to work as a Sales Representative in areas such as retail and Sales outlet. As a Sales Representative you can expect to be:

• Visiting clients to demonstrate products, show samples and take orders
• Arrange a program o visits to major potential buyers by contacting people and making appointments
• Speaking with other sales and marketing personnel in their company to work out the best methods of promoting products
• Working out customers’ needs and explain and demonstrate products to them, which may involve technical descriptions of products and the way they may be used
• Quoting and negotiating prices and credit terms, prepare contracts and record orders
• Report to employers on sales and provide feedback on the marketing of new or established products.
• Planning to meet sales targets and budgets
• Using e-business technology

Within a range of industries such as personal and household goods, building and plumbing supplies, motor vehicle parts and accessories and business services to businesses

To complete the course you will be required to complete 12units

BSBCCO301A           Use multiple information Systems
BSBCUS301A           Delivery and monitor a service to customers
BSBOHS301B           Apply Knowledge of OHS legislation in the workplace
BSBPRO401A           Develop product knowledge
BSBWOR203A          Work effectively with others
BSBWOR301A          Organise personal work priorities and development
BSBPRO301A           Recommend products and services
BSBSLS402A                        Identify sales prospects
BSBSLS403A            Present a sales solution
BSBSLS404A            Secure prospect commitment
BSBSLS405A            Support post-sale activities
BSBSLS406A            Self-manage sales performance

*This is a free course for unemployed, for further details visit the website www.productivityplaces.deewr.gov.au (some conditions apply)

Certificate IV in Business (BSB40207)

Overview
To compete in today's business world, you need essential business experience, knowledge and understanding. More than ever, you need to demonstrate the essential business skills in order to pursue the career you want.

Enhance your business career prospects with the new Quest College Certificate IV in Business and gain a competitive edge with the skills you gain from this nationally and CRICOS recognised qualification.

You'll be trained in interpersonal and administrative skills, combined with the fundamentals of supervision and finance, applicable to varied roles in a broad cross-section of industries. The course gives you a solid business grounding and skills of the kind that make the difference between a job and a satisfying, well-paid career with prospects.

Subjects
This qualification is competency based and is gained by providing evidence of competency in the following units:
BSBOHS407A          Monitor a safe workplace
BSBITU303A           Design and produce text documents
BSBITU401A           Design and develop complex text documents
BSBWOR402A         Promote Team Effectiveness
BSBADM409A          Coordinate Business Resources
BSBCUS402A          Address Customer Needs
BSBWOR404A         Develop Work Priorities
BSBINN301A           Promote innovation in a team environment

Electives – students to choose 2 to do
BSBPMG510A          Manage Projects
BSBFIA402A            Report on financial activity
BSBADM405B          Organise meetings
BSBCMM401A          Make a Presentation

Certificate IV in Frontline Management (BSB40807)

Overview
The Certificate IV in Frontline Management is a nationally recognised qualification and its purpose is to recognise competencies for frontline managers through learning and workplace practice.
The Certificate IV in Frontline Management will equip staff to be able to deal more effectively with customers and will assist them to improve their relationships with their fellow workers.
Students will examine relevant workplace health and safety legislation, codes of practices and be able to monitor a safe workplace. It will give them skills to be able to move easily into a managerial role, as they will learn how to promote team effectiveness, negotiate, delegate and manage projects. It covers all the essential skills of a worker including communication, team building, conflict resolution, as well as business and operational skills.
The course is general enough to be beneficial to every worker regardless of his or her level of experience or previous education. The overall benefit for a company is to achieve greater profits and better strategic outcomes.

Subjects
This qualification is competency based and is gained by providing evidence of competency in the following units:
BSBOHS407A           Monitor a safe Workplace Participate in OHS Processes
BSBMGT401A           Show Leadership in the Workplace
BSBMGT402A           Implement operational plan
BSBWOR402A          Promote team Effectiveness
BSBCUS401A           Coordinate implementation of customer service strategies
BSBMGT403A           Implement continuous improvement
BSBPMG510A           Manage projects
BSBWOR401A          Establish effective workplace relationships
BSBWOR404A          Develop work priorities
BSBINN301A            Promote innovation in a team environment

Course Structure
The following units are covered on the Cert IV in TAA course:
Learning Environment Field
TAAENV401A: Work Effectively in Vocational Education and Training
TAAENV402A: Foster and Promote an Inclusive Learning Culture
TAAENV403A: Ensure a Healthy and Safe Learning Environment

Learning Design Field
TAADES401A: Use Training Packages to Meet Client Needs
TAADES402A: Design and Develop Learning Programs

Delivery and Facilitation Field
TAADEL401A: Plan and Organise Group-Based Delivery
TAADEL402A: Facilitate Group Based Learning
TAADEL403A: Facilitate Individual Learning
TAADEL404A: Facilitate Work-Based Learning
TAADEL405A: Coordinate and facilitate distance based learning

Assessment Field
TAAASS401A: Plan and Organise Assessment
TAAASS402A: Assess Competence
TAAASS403A: Develop Assessment Tools
TAAASS404A: Participate in Assessment Validation

Courses to be offered in 2010

Diploma of Business BSB50207

Diploma of Business Administration BSB50407

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Welfare (Counselling) courses

Welfare (Counselling) courses

Our courses in the welfare area of study are nationally accredited courses and thus will be recognised throughout Australia. 
Ever present social problems such as homelessness, sexual abuse, marriage breakdowns, juvenile offences, and unemployment are contributing to the need for qualified counsellors throughout Australia. Both Government and community-based welfare organisations are offering positions to meet this growing demand for competent well-trained counsellors. About 80% of our graduates are finding employment in many varied areas.
International students may seek advice from their Immigration Agent.

Certificate III in Aged Care Work CHC 30208

This course will qualify you to work in the Aged Care Industry which is a skill shortage industry. You will learn all aspects of the Aged care industry from working with Dementia to advocating for the clients.
This course is a Nationally Recognised course and it is offered over a six week period. The starting dates are on a rolling basis and the course is free. This is under the Productivity Places Program and is an Australian Government Initiative.

Certificate III in Disability  CHC 30408

This course will qualify you to work with the Disabled either in private care or within an organization.
This is a skill shortage industry. This course teaches you how to communicate with the Disabled, how to manage different disabilities and in general to work in the area of Disabilities.
This course is a Nationally Recognised course and it is offered over a six week period. The starting dates are on a rolling basis and the course is free. This is under the Productivity Places Program and is an Australian Government Initiative.

Certificate III in Community Service CHC 30101

This course will qualify you to work in the Community Services Industry. You will be able to fill positions in Community organizations and neighborhood centres. This course teaches you communication skills and skills in dealing with the public in welfare situations

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Core Subjects:

• Fundamental Counselling
• Counselling Interviewing Skills
• Learning Theories in Counselling
• Community Agencies and Professional Ethics (Level I)
• Occupational Health and Safety
• Cultural Issues and Indigenous Australians (Level I)
• Suicide Interventions
• Intermediate Counselling
• Case Management
• Personality and Developmental Theories in Counselling
• Vocational Placement

Elective Subjects:

• Addictive Behaviours and Substance Abuse
• Family Violence Issues

Advanced Diploma of Counselling Services (30854QLD)

Duration: 1 year full-time or part-time (up to 5 years)
Contents: 11 Core subjects and 1 elective plus a Vocational Placement with a welfare agency in Semester II.
Intake: February and July

Core Subjects:

• The Counsellor as a Person
• Grief Loss and Suicide
• Community Agencies and Professional Ethics (Level II)
• Understanding Human Behaviour
• Cultural Issues and Indigenous Australians (Level II)
• Development of Social Welfare Policy
• Critical Incident and Trauma Counselling
• Advanced Counselling Skills
• Abnormal Behaviour
• Group Dynamics
• Counselling Psychology Theories and Practice

Elective Subjects:

• Preventing Child Abuse
• Relationship Counselling
• Counselling Children
• Family Counselling and Domestic Violence Issues

Vocational Placements

The vocational placements provide students with the opportunity to gain an interactive ‘hands on’ experience in a local community agency under the direction and support of a field educator.

These placements allow students to begin to develop their own professional style and to blend their theoretical studies into a practice framework.

Students will work alongside professional practitioners and involve themselves in the day to day work of the organisation. As they develop their skills and experience they will be able to meet greater challenges, indeed many students continue to work as volunteers in the agency.

The vocational placement for the Diploma of Counselling consists of 200 hours which can be fulfilled over a period in any way that is appropriate for the student, the agency and the college. The vocational placement for the Advanced Diploma of Counselling Services requires 240 hours of contact. In both placements 20 hours will be spent in professional supervision in a personal development program.

Diploma of Community Services Work CHC50608 (to be offered 2010)

English Language courses and Study Tours

Cambridge Exam Preparation (FCE, CAE, CPE)

This course prepares you to sit for the internationally recognised Cambridge Certificate from Cambridge University. You learn the skills required to succeed in this prestigious exam.
Duration:      8 – 12 weeks
Intake:         January, March and September

IELTS preparation course

Our IELTS preparation course has been designed to prepare you to successfully to complete the IELTS examination.

Both courses Cambridge Exam preparation and IELTS preparation course are not applicable for students on student’s visas.

Study Tour Programs

Overview

Every year thousands of international students choose Queensland as their number one study destinations. Located in the middle of the beautiful Sunshine Coast (only 1 hour drive North of Brisbane), Maroochydore is the perfect study tour destination.
Study tours combine educational programs with activities where students can meet Australian people, experience local culture and interact with our unique environment. Study tours can range from two to six weeks.
Typical study tours include English classes, visits to local schools, home stay with an Australian family and an exciting range of full or half day tour options. Specialised tours for adults and professional groups are also available to enable students to gain knowledge of the local environment and industries.
Quest College has a department devoted entirely to group study tours. This ensures that our clients receive first class service with the attention to detail that is crucial to a successful study tour. 
We can help you to choose from a wide range of accommodation options including home stays, student residences, backpacker hostels, hotels and resorts.

Sample Study Tour Programs:

Locations

Those wishing to study in a rural setting can enjoy a lovely setting with over 800 rain forest trees in which bird life abounds creating a wonderful place to study without the distractions of the city life. For the young this is a positive point as there are no avenues for the students to become distracted from their study. Adults as well enjoy the peacefulness of the countryside where the usual stress of everyday living disappears.
Those students that prefer the hustle and bustle of city life may choose the alternative of being in a metropolitan environment next door to the largest shopping centre on the Sunshine Coast. This centre is also within minutes of a beautiful surfing beach.
Both premises have all the amenities necessary to provide excellent training.

Program Information

• Programs are available for groups of all ages
• Tours vary in lengths – most study tours are from 2 – 4 weeks
• Flexible starting dates all year round
• Specific tailored study tours are available to satisfy all group needs
• We cater for all budgets

For further information on the study tour programs please contact the International Marketing Manager at: enquiries@questcollege.com.au

Accredited courses

Cooloola Training and Counselling Service, trading as Quest College, is accredited to deliver following Business and Welfare courses:

Business courses:

BSB 10107        Certificate I in Business
BSB 20107        Certificate II in Business
BSB 20207        Certificate II in Customer Contact
BSB 30207        Certificate III in Customer Contact
BSB 30107        Certificate III in Business
BSB 40207        Certificate IV in Business
BSB 40807        Certificate IV in Business (Frontline Management)
BSB 50207        Diploma of Business
BSB 50407        Diploma of Business Administration
TAA  40104       Certificate IV in Training and Assessment

Welfare courses:

CHC 30208           Certificate III in Aged Care
CHC 30408           Certificate III in Disability Work
CHC 30108           Certificate III in Community Services Work
CHC 40308           Certificate IV in Disability Work
CHC 41808           Certificate IV in Youth Work
CHC 41908           Certificate IV in Youth Justice
CHC40408            Certificate IV in Alcohol and Other Drugs Work
CHC 50608           Diploma of Community services work
CHC 51708           Diploma of Counselling
30854 Qld             Advanced Diploma of Counselling Services

Enquire for more information 07 5443 6345

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